As announced earlier this year, NXGEN International has acquired the Kentucky-based payments firm Payment Plus Inc. (PPI). As a current valued customer of PPI, you will gain access to NXGEN’s globally delivered best-in-class technology solutions. A suite of integrated product offerings, software and services, including the latest in surcharging, invoicing, event registration, eCommerce software, tablet-based point of sale systems, mobile payment technology, smart terminals, and website development are now available to PPI’s customers.
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NXGEN and PPI are both organizations known for their growth and commitment to excellence in relationships with merchants, partners and the community. PPI’s customers and partners will continue to receive the high-level of service and support that they are accustomed to receiving from the highly respected team of experienced support specialists at NXGEN; ensuring that your needs are handled in an efficient and timely manner. Tammy Zimmerman, who led PPI, continues to work with NXGEN in expanding the business across the Midwest through the utilization of API integration, merchant focused payment solutions and her problem solving expertise.
Effective on August 5th, 2019, the NXGEN Global Support team assumed responsibility for servicing your merchant account. The phone numbers that you currently use to contact PPI will connect you with our Support Team, or you can reach us by phone at 866-863-9977, by fax at 866-863-9987, or email at firstname.lastname@example.org. Our office hours are Monday – Friday, 8 am – 5 pm MST. For assistance outside of our office hours, please reach out directly to Elavon’s 24-hour customer care team at 800-725-1243. All of the information about your account will be available to both Support teams to assist you and provide answers to your questions.
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Your payment card processing relationships will continue to be handled through the same processors, gateways, products, and network of additional providers — and your deposits and monthly merchant statements will continue with no action required by you. For the most part, the servicing of your business will continue as before and you and your customers should experience no changes or difference in the payment process. NXGEN will be handling all merchant servicing through our global network of offices and providers, and while our current Paducah, Kentucky office closed at the end of August, Tammy Timmerman will maintain a presence in the area.
We look forward to continuing our valued relationship and providing your business with the very best payment processing products and services. If you have any questions at all about this change or your account, please do not hesitate to contact us using the form below.
All the best,
The Global Leader in Payment Solutions